Shipping policies
Thank you for visiting and shopping at Noctu. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipping Options
www.Noctu.co ships via FEDEX.
Shipment processing time
All orders for in-stock items are shipped and processed within 1-3 business days (weekends are not business days). This means 1-3 days to leave our warehouse, from there your package is out of our hands and will be in transit with the shipment carrier. Orders are not shipped or delivered on weekends or holidays.
Shipping & Handling Rates
Shipping charges for your order will be calculated and displayed at checkout.
For a shipping estimate please add your desired items to your cart and proceed through checkout. Shipping options will be displayed. As actual shipping charges are frequently updated by the carrier from the initial online estimates, we reserve the right to charge for any additional shipping costs.
Shipment to P.O. boxes or APO/FPO addresses
Noctu ships to our valued customers at APO/FPO/DPO addresses, if you are shipping to APO/FPO/DPO please contact us directly at team@noctu.co. Please allow extra time for delivery as a result of these destinations. USPS does not adequately insure value for packages or offer sufficient traceability of packages especially when sent to APO/FPO/DPO addresses. Therefore, we cannot be responsible for any lost, stolen or damaged packages when sent using this method.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
If you don't receive the confirmation email, chances are that you inputted your email incorrectly! .
Damages/Lost Packages
Once your order leaves our facility Noctu is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
NOCTU proudly serves customers around the world. Please note that international shipments may be subject to import duties, customs fees, and local taxes (including VAT). These charges are not included in your checkout total and are the responsibility of the recipient.
NOCTU cannot predict or control these costs, as they are determined by your country’s customs authority. Any such fees must be paid to your local carrier or customs office upon delivery.
All international orders are shipped Delivered Duty Unpaid (DDU). By placing an order with NOCTU, you acknowledge that you are the importer of record and agree to comply with all applicable import regulations and fees.
For institutional or government purchases, please contact us directly for invoicing and export documentation.
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Customs, Duties and Taxes
Noctu is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Returns Policy
Our Return Policy provides detailed information about options and procedures for returning your order.